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title: Process stuck with loading message
description: This might happen due to browser updates, all you need to do is clear your browser data and access our portal again. You just need to clean cookies and cache. Clear browsing data for Chrome Clear brow
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# Process stuck with loading message

This might happen due to browser updates, all you need to do is clear your browser data and access our portal again. You just need to clean cookies and cache.

[Clear browsing data for Chrome](https://support.google.com/chrome/answer/2392709?hl=en&co=GENIE.Platform%3DDesktop)

[Clear browsing data for Microsoft Edge](https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4#:~:text=To%20clear%20your%20browsing%20data,select%20Choose%20what%20to%20clear.)

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